Privacy Policy

1. The Information We Collect

To provide you with a seamless, secure, and personalized barbecue shopping experience—from selecting your gear to tracking its global journey—we collect information that you provide directly and through automated technologies.

• Information You Provide: When you create an account, place an order, or contact our support team, we collect details such as your name, billing and shipping addresses, email address, phone number, and payment information (processed securely via our PCI-compliant gateway or PayPal).
• Automatically Collected Information: Like checking the temperature of your grill, we use tools to understand how you interact with our site. This includes your IP address, browser type, device information, pages visited, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, keep items in your cart, and understand site performance. For more details, see Section 6.

2. How We Use Your Information

We use your information with the precision of a competition pitmaster—only for clear, purposeful, and legitimate reasons to enhance your experience.

• To process and fulfill your orders for barbecue grills, accessories, fuels, and sauces, and to communicate order confirmations and shipping updates.
• To provide customer support and respond to your inquiries at [email protected].
• To improve our website, product selection, and services based on how our community shops and browses.
• To send you tailored offers, recipes, and news about new products (e.g., from Big Green Egg University or Captain Traeger School) if you have opted in. You can unsubscribe at any time.
• To prevent fraud and ensure the security of our website and transactions.

3. Sharing and Disclosure of Information

We treat your data like a secret family rub recipe—we don’t share it unnecessarily. We only disclose your information in the following circumstances:

• Service Providers: We partner with trusted third parties (like payment processors, shipping carriers, and IT support) who help us operate our business and serve you globally. These partners are contractually bound to protect your data and use it only for the services we request.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, safety, and property of Lodge Store, our customers, or others.
• Business Transfers: In the event Lodge Store is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with notice provided to you.
• With Your Consent: We will share your information with third parties when you have given us explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is our priority. We implement robust technical and organizational measures to protect your data, akin to the meticulous care we apply to selecting our premium ceramics and fuels.

• Global Operations: As a global retailer shipping from our Baltimore hub, your data may be processed and stored in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
• Security Measures: We use industry-standard encryption (SSL) on our website, especially during checkout. Our payment processing is PCI-DSS compliant. We regularly review our security practices to protect against unauthorized access, alteration, or destruction of your data.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

5. Your Rights and Choices

You have control over your personal information, just as you have control over the temperature of your grill. Depending on your location, you may have the right to:

• Access and Correction: Access the personal information we hold about you and request corrections if it is inaccurate.
• Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email or by contacting us.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Restrict Processing: Object to or restrict the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

6. Cookies and Tracking Technologies

Our website uses cookies—small data files stored on your device—to enhance functionality and performance.

• Essential Cookies: Required for the website to function, such as keeping items in your shopping cart during your session.
• Performance and Analytics Cookies: Help us understand how visitors use our site (e.g., which pages are most popular) so we can improve it. These cookies are anonymized.
• Functionality Cookies: Remember your preferences (like language or region) to personalize your experience.
• Advertising Cookies: Used to deliver relevant ads about barbecue gear and sauces on other websites you may visit.

You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website, such as the ability to complete a purchase.

7. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal requirements. The “Last Updated” date at the bottom of this page will indicate when revisions were made. We encourage you to review this policy periodically.