FAQ

Shipping & Delivery

Where does Lodge Store ship to?

We proudly offer worldwide shipping to our global community of outdoor cooking enthusiasts! Our network reaches most corners of the globe. Please note that delivery to some parts of Asia and a few remote regions may require special arrangement. To confirm availability for your specific location, please contact our team at [email protected].

What shipping options do you offer and how long will delivery take?

We partner with world-class carriers to ensure your premium barbecue gear arrives safely and efficiently. All orders require 1-2 business days for processing and careful packing from our Baltimore headquarters.

⚡ Standard Shipping (Recommended)
• Carriers: DHL or FedEx
• Cost: Flat rate of $12.95
• Timeline: 10-15 business days after dispatch
• Ideal for: Pitmasters who want a balance of speed and value

🎁 Free Shipping
• Carrier: EMS (Economy Mail Service)
• Cost: FREE on all orders over $50
• Timeline: 15-25 business days after dispatch
• Ideal for: Planned upgrades, bulk fuel orders, or non-urgent essentials

Will I be able to track my order?

Absolutely! We treat your shipment with the same respect we give a slow-smoked brisket. You’ll receive a tracking link via email the moment your order hits the road, allowing you to monitor its journey from our Baltimore hub directly to your doorstep.

Are there any additional customs fees or taxes?

We handle all necessary customs documentation for international shipments. However, duties and taxes are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for specific information about potential fees.

How are fragile items like Big Green Egg components packaged?

Our team knows barbecue equipment inside and out. Fragile ceramics like Big Green Egg components and bottled sauces are packed with expert care—pitmaster-packed, as we like to say. We use specialized packaging materials to ensure your items arrive in perfect condition for your next cookout.

Products & Brands

What types of products does Lodge Store specialize in?

We specialize in authentic barbecue and outdoor cooking equipment and supplies. Our curated collection includes:

• Grills & Smokers: Barbecue a Carbone, Barbecue a Gas, Barbecue a Pellet, Barbecue Elettrici, Bracieri / BBQ a Legna
• Premium Brands: Big Green Egg, Traeger, Napoleon, Lodge cast iron
• Fuels & Accessories: Carbone (charcoal & pellets), Butcher Paper
• Rub, Sauces & Ingredients: Blues Hog, Ben Fatto Competition Sauce & Pickles, Angus & Oink, Bugin Cocktail Rub
• Educational Resources: Big Green Egg University, Captain Traeger School, BBQ Pit Boys content

Do you carry products for competition barbecue?

Yes! We cater to both backyard enthusiasts and competition pitmasters. Our selection includes competition-grade sauces like Ben Fatto Competition Sauce and Blues Hog, specialty rubs, butcher paper for the perfect wrap, and high-performance equipment used by serious barbecuers worldwide.

What makes Lodge Store products “authentic”?

We source products that represent genuine barbecue traditions and innovation. From the precise heat control of pellet grills to the authentic smoke of wood-fired bracieri, each product in our collection is selected for its quality, performance, and ability to deliver true barbecue experiences. We partner with trusted brands that pitmasters rely on.

Orders, Payments & Accounts

What payment methods do you accept?

We accept all major credit cards and secure online payment methods:
• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed through secure, encrypted channels to protect your information.

Do I need to create an account to place an order?

While you can check out as a guest, creating an account allows you to track order history, save your shipping information for faster checkout, and receive updates on new products and special offers tailored to your barbecue interests.

Can I modify or cancel my order after placing it?

Orders enter our processing system quickly. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t yet been processed for shipping (within 1-2 business days).

Returns & Refunds

What is your return policy?

Confidence is key at the grill. If any item doesn’t meet your expectations, our return policy is straightforward:

• Return Window: 15 days from the date you receive your delivery
• Condition: Items must be in original, unused condition with all packaging
• Process: Contact our customer service team at [email protected] to initiate a return and receive instructions

We stand behind every product, from Traeger pellets to Angus & Oink rubs, and aim to ensure you have the right tools for unforgettable outdoor cooking.

Are there any items that cannot be returned?

For health and safety reasons, we cannot accept returns on:
• Opened food items (rubs, sauces, pellets, charcoal)
• Used cooking surfaces or grill components
• Items not in original condition or packaging

If you receive a damaged or defective item, please contact us immediately—we’ll make it right.

How long do refunds take to process?

Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are typically processed within 5-10 business days and will be credited back to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Support & Contact

How can I contact Lodge Store customer service?

Our barbecue-obsessed team is here to help! You can reach us at:

Email: [email protected]

We typically respond within 1-2 business days. For faster service, please include your order number (if applicable) and a detailed description of your question or concern.

Where is Lodge Store located?

Our headquarters and fulfillment center is located at:

1132 Beechwood Drive, Baltimore, US 21202

This is where our team carefully packs each order with pitmaster expertise before it begins its journey to your patio, backyard, or competition site.

Do you offer advice or recipes for barbecue beginners?

Absolutely! We’re more than just a store—we’re a resource for the barbecue community. Explore our website for content from Big Green Egg University, Captain Traeger School, and the BBQ Pit Boys. Whether you’re seasoning your first rack of ribs or competing professionally, we’re here to support your barbecue journey.

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